Frequently Asked
Answers, before
you ask.
Money & payouts
HostHQ runs on Stripe Connect Standard. After you connect the Stripe account you already use, or create a new one through the Payouts page, Stripe schedules automated daily, weekly, or monthly payouts straight to your account. You can access capital long before your event happens.
Pro plan is a flat $0.99 per ticket — no percentage take. Elite is $199/month plus $0.50 per ticket for high-volume operators. Starter is free for community events. There is no platform-side processing fee; you pay Stripe's standard card-processing rate (~2.9% + $0.30) directly to Stripe.
Yes. The ticket selector discloses the per-ticket platform fee on the same screen as tier selection (NJ S347 / A1544 all-in pricing). You choose whether to absorb it into the base price, surface it as a transparent line item, or layer your own surcharge on top.
Admins can refund a paid order from the Payouts ledger row. The refund posts to Stripe; the charge.refunded webhook flips the order to refunded (or partially_refunded), full refunds void the associated tickets so the scanner rejects them at the door, and the ledger updates from Stripe's cumulative refund total. Organizers can also set per-event refund policies and optional event terms that buyers must acknowledge before checkout.
Building your event
Dashboard → Events → New event. Fill in title, date, venue, ticket tiers (in dollars, e.g. $85.00), an optional hero image, and any sponsors. Save as draft or flip the visibility selector to Live to start selling immediately. The Manage page reopens any event for full editing — tiers, sponsors, address, hero — and lets you flip the status from draft to live or live to past.
Yes. In the Manage page there's a Sponsors block — add a sponsor's name, an optional logo URL, and an optional website link. Sponsors render in a 'Presented with' row below the event description, with logos as images when set and click-through links when the website is filled in.
Yes. The Manage page has a hero uploader (JPG, PNG, WEBP, or AVIF, up to 20 MB) backed by Supabase Storage. Uploads land at a path scoped to your organization, so a tampered URL can't escape your org. If you'd rather host the image yourself, the same widget accepts a public URL.
Yes — this is built specifically for high-touch nightlife operators who don't publish their location until day-of. On the create or manage form, choose 'Reveal closer to the event' for Address disclosure. The public page then hides the street address (showing 'Address dropping closer to the event') until you click 'Reveal address & notify ticket holders' on the manage page. That single click stamps the reveal time, then emails every paid buyer the new address and a maps link in one pass.
Yes. Once the address is disclosed, tapping it on the event page (or in the address-reveal email) opens the universal Google Maps URL — iOS Safari offers to open in Apple Maps if installed, Android launches Google Maps, desktop opens google.com/maps in a new tab.
VIP, promoters & coupons
VIP tiers can carry a bottle service credit denominated in dollars. The buyer's digital ticket carries the credit total; venue staff scan the QR at the bar to deduct from the table tab. It's a cashless hospitality layer — buyers pay you up front for the table, staff redeem the credit in person.
Yes. Marketing → Promoters lets you create a promoter with a unique code and commission percentage. Tickets purchased with that code attribute to the promoter; commission is snapshotted on the order at fulfillment time, so later commission_pct edits don't retroactively change historical accounting.
Yes. Marketing → Promo codes supports fixed-dollar or percentage discounts, per-event or all-event scope, optional max-uses, optional start and end dates, and pause/activate. Codes are validated server-side and reserved atomically at checkout so the last redemption can't oversell.
Door & data
Yes. The Box Office scanner runs as a web app on any iOS or Android phone, tablet, or kiosk. Unlimited simultaneous gates are supported — every scan goes through a single atomic Postgres RPC that decides admit / duplicate / reject and writes the audit row in the same transaction, so the dashboard's 'scanned tonight' count and the audit log can never disagree.
Never. Your event page is yours — no competing event placements, no third-party ads, no cross-promotion. NJDPA compliance and our editorial principle: your audience is yours.
You do. Attendees → Export CSV downloads every buyer's name, email, tier, lifetime value, and scan status. We treat the data as zero-party. No targeted advertising, no resale, no data brokers — ever.
Branding & white-label
Yes. Settings → Organization → Organization logo accepts an upload (or URL). The logo appears in the dashboard sidebar alongside the org name today; it'll surface on the public event page as soon as we ship per-organizer header branding.
Yes — Pro and Elite plans support white-label domains (e.g. tickets.yourdomain.com). Set the domain in Settings, point a CNAME from that hostname to cname.vercel-dns.com, and email support so we can finish provisioning the SSL cert. Once live, every buyer-facing URL — event pages, checkout, success — serves under your domain.